Refund policy

RETURNS/EXCHANGES:
The following items can't be returned or exchanged unless there is a manufacturing fault that has been accepted by the manufacturer or distributor.
Please also note that handmade boots may have slight differences in them---this is totally normal and nothing to worry about.
-Used/worn skates.
-Custom boots (this includes custom colours, widths, sizes, etc).
-Custom mounted boots -Custom skate packages
-Special order items.
-Non-stock items.
-Items that state in the product description that they may not be returned or exchanged.
-Sale, clearance, and closeout items. -Custom or non stock items that do not fit
If you are unsure if your purchase will be return-able please contact us in advance to find out.

In the unfortunate event that you have received an item you believe to be faulty please check the following steps before returning your goods. We ideally need to be informed of any potential fault within 48 hours of receipt of the goods so please make sure you check over your product as soon as it is received. However you have 30 days from receipt of your item to inform us that your item is faulty. Items deemed to be faulty through general wear & tear & will not be refunded.

The skates & boots sold do feature elements to help make them more durable for the sport but they are not impervious to damage caused by grip tape, braking or attempting tricks. If an item has been damaged by user error or general wear and tear & you would like a repair done you will be responsible for all postage costs and will also be charged for repair work and return postage once this has taken place. An adviser will be in touch to make you aware of the costs before we undergo any repairs.

EXCHANGES
We will exchange items that do not fit properly unless non stock or custom, they must be unworn and in brand-new condition, with all original packaging.
The customer is responsible for all shipping charges.
There is no restocking fee for exchanges on unused merchandise.
Any items returned not in perfect, new on-the-shelf condition will be returned to the customer at their expense.
If you order the wrong size in a stock boot, skate or protective gear, you are responsible for shipping
If we made a mistake and sent you the wrong size, sorry!! Just let us know and we will cover the shipping cost and get you the right item, as soon as we receive the incorrect item from you. If you are unable to come for a fitting we will not be responsible for the wrong size ordered, equally we cannot be held responsible for the wrong size where no fitting has taken place, this is includes but not limited to asking us to use our judgement on sizing without a fitting.

RETURNS
The customer is responsible for all shipping charges.

DAMAGED/DEFECTIVE MERCHANDISE
We will replace the damaged item or refund your money, but we must receive the damaged item back before store credit, exchange, or refund is issued.
Momma Trucker Skates is not responsible for items that are lost or damaged by any mail carrier service.